Refund Policy

A legal disclaimer

Soul Ra aiVision provides a 12-month manufacturer defect warranty for its products. If you encounter a defect within this period, please contact us through our website and provide details about the issue. Once we receive and review your information, we will request you to ship the item to us for inspection.

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After our team inspects the product and confirms that the issue is due to a manufacturer defect, we will replace the product at no additional cost. Please note that this warranty only applies to defects resulting from manufacturing issues and does not cover damage caused by misuse, accidental damage, or normal wear and tear.

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If you have any questions or need assistance, feel free to reach out to us via our website. We are committed to ensuring your satisfaction and stand behind the quality of our products.