Shipping Policy

A legal disclaimer

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Thank you for shopping with Soul Ra aiVision! We strive to provide a seamless shopping experience and have outlined our shipping policy below to ensure transparency and clarity for our customers.

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All items purchased from Soul Ra aiVision are drop shipped directly to the purchaser. Once your order is placed, it will be processed and shipped by our trusted suppliers. Please note that because items are shipped directly from our suppliers, orders containing multiple items may arrive in separate packages.

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Order processing typically takes 1–3 business days. During peak periods or holidays, processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

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Delivery times can vary depending on the product and your location. While we aim to ensure timely delivery, the following are general estimates:

- United States: 7–14 business days
- International: 10–21 business days (depending on the destination country)

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Please note that these timeframes are estimates and may be affected by factors such as customs delays, shipping carrier limitations, or other unforeseen circumstances beyond our control.

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Shipping costs are calculated at checkout and vary depending on the destination and the size and weight of the items in your order. Any applicable shipping fees will be displayed before completing your purchase.

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We are pleased to offer international shipping to select countries. However, please be aware that customers are responsible for any customs fees, duties, taxes, or additional charges required by the destination country. These charges are not included in our shipping fees and will need to be paid by the recipient.

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Whenever possible, we provide tracking information for your order. You can use this information to monitor the status of your shipment. Please note that some international shipments may have limited tracking availability depending on the destination country.

Please double-check your shipping address at checkout to avoid delays or issues with delivery. Soul Ra aiVision is not responsible for packages lost or undeliverable due to incorrect or incomplete shipping addresses provided by the customer.

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While we work hard to ensure your order arrives on time, unexpected delays may occasionally occur. If your order is delayed or you encounter any issues, please contact our customer service team, and we’ll be happy to assist you.

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Thank you for choosing Soul Ra aiVision! We appreciate your support and look forward to serving you.